halo0073 Posted February 6, 2016 Share Posted February 6, 2016 Hey everyone. Unbeknownst to Mara we received a shipment of bad bottle caps. So bottles are arriving loose and leaking. Mara feels terrible. She wants everyone to know that we will correct the situation and replace labels and lost perfume. I will update further on Monday after Mara has had a chance to discuss this with John. In the meantime, if you receive a package that contains bottles, do not open it please. Those can be sent back so that we can fix them. The samples are totally fine. Please accept our deepest apologies for this situation. Link to comment Share on other sites More sharing options...
StacyK Posted February 6, 2016 Share Posted February 6, 2016 Oh bummer. I'll be sure to check the bottles out initially, to make sure it's all good, before opening. Thanks for the heads up. Link to comment Share on other sites More sharing options...
halo0073 Posted February 6, 2016 Author Share Posted February 6, 2016 No don't open the package at all please. Just wait until Monday until we have a better game plan for how to proceed. Link to comment Share on other sites More sharing options...
cinnamonmel Posted February 6, 2016 Share Posted February 6, 2016 (edited) Speaking of leaks, I cleared bf chest of drawers out the other day... Only to find what had been a brand new bottle of a PE in there with no freaking lid on!! It was totally empty. Bad news about the bottles Eta I meant to say I am due a ton of bottles. Is it the cat bottles? Edited February 6, 2016 by cinnamonmel Link to comment Share on other sites More sharing options...
halo0073 Posted February 7, 2016 Author Share Posted February 7, 2016 Yes Mel it is. Link to comment Share on other sites More sharing options...
tyvey Posted February 7, 2016 Share Posted February 7, 2016 Too late I already opened mine. My Cherry Div. bottle did leak but it's fine xo Link to comment Share on other sites More sharing options...
Black Cat Posted February 7, 2016 Share Posted February 7, 2016 Oh, what a crappy thing for Mara to have to deal with! My package isn't here until Monday anyway, so I will patiently await the update. Thanks so much for taking such good care of us around this! Link to comment Share on other sites More sharing options...
halo0073 Posted February 7, 2016 Author Share Posted February 7, 2016 So guys the bottles affected are the New Releases. Older stock should be fine. Sorry I didn't make that more clear. Link to comment Share on other sites More sharing options...
StacyK Posted February 7, 2016 Share Posted February 7, 2016 Link to comment Share on other sites More sharing options...
Midnight Requiem Posted February 7, 2016 Share Posted February 7, 2016 (edited) My Cherry Divinity made it halfway around the world in my dad's checked luggage without any leaks! I think it would be too much trouble for everyone at this point for me to send it back, so I'll just be extra careful with my bottle... Edited February 7, 2016 by Midnight Requiem Link to comment Share on other sites More sharing options...
halo0073 Posted February 7, 2016 Author Share Posted February 7, 2016 That's great MR. Not ALL of the bottles are leaking. So if yours is not leaking there is not any reason to send it back in. Link to comment Share on other sites More sharing options...
cinnamonmel Posted February 7, 2016 Share Posted February 7, 2016 Oh crud. I imagine sending a full bottle set back to the usa is going to be expensive. Fingers crossed they are all fine! What a pain in the ass for Mara. Ugh. Link to comment Share on other sites More sharing options...
Potion Master Posted February 8, 2016 Share Posted February 8, 2016 Ok, John and I have come up with a plan. If you'd like to return your unopened box, Email us to let us know that you've done that and we'll reship immediately. If you'd like to return an opened box, that's ok too. Load everything up, and let us know what is in there, and we'll ship out replacement items right away. We'll pay you back for the return shipping. For those that do not want to send things back, let us know what is leaking and ruined and we'll send you a repair package. It's only the caps in most cases, so you'll receive new caps, new labels, and a trial size of the leaking one to refill your bottle. We are mortified by this mishap. They sent us new silver caps we've never had before and it seems they are all defective. I personally would prefer if you send back your packages and let us fix it for you. The idea of you guys spending so much money and then having to wade through spilled perfume is just horrible. I don't want you to have to do the work, I want to do it for you. Email us if your package was effected: CataLunaLPMP@yahoo.com I am so so so sorry. Thank you so much for your patience and understanding. xoxoxoxoxoxox Link to comment Share on other sites More sharing options...
halo0073 Posted February 8, 2016 Author Share Posted February 8, 2016 Even if your bottle just leaked a little please send email to email address above so we can send you a new cap so it doesn't continue to leak. Thanks Link to comment Share on other sites More sharing options...
Potion Master Posted February 8, 2016 Share Posted February 8, 2016 Even if your bottle just leaked a little please send email to email address above so we can send you a new cap so it doesn't continue to leak. Thanks Yes, please. We found out the source of the problem. The threading for the silver caps goes with a different bottle, the supplier should not have sent those caps for these bottles. The threading is minutely different which can cause major problems. Link to comment Share on other sites More sharing options...
Wanderlust Posted February 8, 2016 Share Posted February 8, 2016 You're adorable. I did not see the leaky notice. Gave Harrison two bottles of Watson, which seem to be fine. In case that changes (can't imagine it would), I have a couple of older empty bottles. Will the old lids fit? If so, I'll just do the old switcheroo. No worries here, lovey. Link to comment Share on other sites More sharing options...
Curiousnose Posted February 8, 2016 Share Posted February 8, 2016 Got my package today and good news!! I'm happy to say my FB didn't leak Link to comment Share on other sites More sharing options...
halo0073 Posted February 8, 2016 Author Share Posted February 8, 2016 You're adorable. I did not see the leaky notice. Gave Harrison two bottles of Watson, which seem to be fine. In case that changes (can't imagine it would), I have a couple of older empty bottles. Will the old lids fit? If so, I'll just do the old switcheroo. No worries here, lovey. Watson and anything earlier than the current new releases are not affected. It is just the new Cats collection that has the bad lids. Link to comment Share on other sites More sharing options...
Potion Master Posted February 8, 2016 Share Posted February 8, 2016 Right, it's just the brushed silver lids. The black ones are fine. We're sending everything out now with the black lids. Link to comment Share on other sites More sharing options...
johnsonlisa90012 Posted February 8, 2016 Share Posted February 8, 2016 (edited) Mine was affected, but on the bright side. . ..15 bottles, 4 are relatively fine. I'll email to replace the 11 damaged ones. Edited February 8, 2016 by johnsonlisa90012 Link to comment Share on other sites More sharing options...
cinnamonmel Posted February 8, 2016 Share Posted February 8, 2016 (edited) Oh how unnecessary and infuriating for you, Mara. Edited February 8, 2016 by cinnamonmel Link to comment Share on other sites More sharing options...
Black Cat Posted February 8, 2016 Share Posted February 8, 2016 Mara, thanks so much for providing so many options! I emailed you about the repair kit as it sounds like a way to have my LPs on hand but get to have the gorgeous labels fixed. I am so sorry you have to deal with this! Link to comment Share on other sites More sharing options...
tyvey Posted February 9, 2016 Share Posted February 9, 2016 well, if you insist, please kindly send me a replacement top for my cherry div bottle, w/my next order (soon). I don't need a new label...thank you!!! xo Link to comment Share on other sites More sharing options...
Wanderlust Posted February 9, 2016 Share Posted February 9, 2016 Nifty keen, sweet things! Link to comment Share on other sites More sharing options...
missdarlyncherie Posted February 9, 2016 Share Posted February 9, 2016 I think I will just request new labels with my next order. I replaced the cap on my Closer with an empty one I had. My Steamy Bikini label was drenched because they were packed up together but I think Mara has said we can request other labels in the past too. It's all good. Link to comment Share on other sites More sharing options...
Maililyahn Posted February 10, 2016 Share Posted February 10, 2016 Mine came today and my ivory cats were soaked but my PE was packaged separately so it was fine. I'll send an email tomorrow because its nighty night time now. Link to comment Share on other sites More sharing options...
johnsonlisa90012 Posted February 13, 2016 Share Posted February 13, 2016 Halo, I sent you a note. I got my shipment back after the initial leakage and I had an update for you. Please see my email. Thanks so much! Lisa Link to comment Share on other sites More sharing options...
halo0073 Posted February 13, 2016 Author Share Posted February 13, 2016 Make sure you send all emails regarding leaks to Mara. I can't do anything except forward them to her. Link to comment Share on other sites More sharing options...
johnsonlisa90012 Posted February 13, 2016 Share Posted February 13, 2016 Thanks Miss Halo! Link to comment Share on other sites More sharing options...
cinnamonmel Posted February 18, 2016 Share Posted February 18, 2016 Gutted. My entire set is wrecked. They even leaked through the plastic and the cute bags and the tissuebthey were wrapped in. Waaaaaaah. I will email Mara, Halo. I just wanted to cry over my parcel. To rub salt in the wound import tax have wildly overcharged me, the assholes. Argh. Link to comment Share on other sites More sharing options...
tyvey Posted March 6, 2016 Share Posted March 6, 2016 Thank you Mara for the excessively generous compensation for my leaky cherry divinity!! Xoxo Link to comment Share on other sites More sharing options...
raydee8_love Posted November 2, 2018 Share Posted November 2, 2018 I have a bottle that arrived leaking! And it still is leaking - I wonder if anyone has any tips on handling this. Is it the lid? or the bottle? or roller ball? - I wind up with oil all over my hands, but I am more worried about having it get on other things. I have been keeping it in a plastic bag. Link to comment Share on other sites More sharing options...
luna65 Posted November 2, 2018 Share Posted November 2, 2018 It's probably the roller ball assembly. If you contact Customer Service, Heather can assist you with what to do. Link to comment Share on other sites More sharing options...
raydee8_love Posted November 2, 2018 Share Posted November 2, 2018 15 minutes ago, luna65 said: It's probably the roller ball assembly. If you contact Customer Service, Heather can assist you with what to do. Thanks - just sent one off Link to comment Share on other sites More sharing options...
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