bruiseviolet Posted August 10, 2010 Share Posted August 10, 2010 (edited) I placed my first order and I did not recieve any order confirmation. Is this normal? I know its too early for a shipping confirmation but I'm just wondering if we are supposed to recieve an order confirmation as well. I placed my order on Saturday. Thanks! Edited August 10, 2010 by bruiseviolet Link to comment Share on other sites More sharing options...
Potion Master Posted August 10, 2010 Share Posted August 10, 2010 You are supposed to receive three emails total. The first is an immediate automatic response that sends a copy of your order both to us and to you. The second is a note from us that lets you know we are working on putting your order together. The third is your shipping confirmation. You should check your spam folder if you are not receiving these emails. Our usual turn around time is 2 weeks from order to delivery, but pheros, PEs and other special orders may take a little longer. Thanks for joining us! Link to comment Share on other sites More sharing options...
bruiseviolet Posted August 11, 2010 Author Share Posted August 11, 2010 I never got a confirmation and I checked my spam folder as well, but I do see that my order was placed in my paypal account. Can you let me know if you got it? Thank you! Link to comment Share on other sites More sharing options...
Potion Master Posted August 11, 2010 Share Posted August 11, 2010 Sure! Email me with your name and I'll look it up. We haven't processed the orders from the weekend yet, will be doing so tonight or tomorrow. Thank you! Link to comment Share on other sites More sharing options...
bruiseviolet Posted August 11, 2010 Author Share Posted August 11, 2010 I clicked on the email link in your profile but got a message saying I'm not allowed to email from this board, so I sent an email to the one listed in the contact info on the main page of this site. Hope that's the right one! Link to comment Share on other sites More sharing options...
Potion Master Posted August 12, 2010 Share Posted August 12, 2010 Hi BV, The email thingy on the message boards is disabled due to earlier harassment of our members. It's for your protection that we disabled it. Please use this email address to contact me: CataLunaLPMP@yahoo.com I got back your delivery confirmation email as undeliverable to the email address you ordered from and is on your payment. Thinking this may be why you didn't get the earlier automatic confirmation either? I emailed you at a different address, let me know what to do about the preferred email address on file for our address book and the boards, k? Thanks, Honey! Link to comment Share on other sites More sharing options...
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