Potion Master Posted November 17, 2010 Share Posted November 17, 2010 TURN AROUND TIME: The majority of our items are hand crafted, and many of them are individually made to order, so please be patient while we brew our magic just for you. Domestic orders take an average of TWO WEEKS from date of ordering to delivery at your door. Custom fragrances, pheromone blends, jewelry and magic wands may take up to 3 weeks until it reaches your home. We appreciate your patience and we're confident that you will find your goodies worth the wait! INTERNATIONAL ORDERS: We cannot estimate time of arrival for international orders. Most orders leave the US in less than 3 days from date of mailing. International delivery times depend largely upon the postal system of the destination country, and on the customs practices of the destination country. THE ONLY WAY for us to track an international package is for the buyer to pay for Global Express - this is the only service that offers international tracking. FREE SHIPPING FOR US AND CANADA ORDERS: We pay for First Class Airmail for orders to the U.S. and Canada. EXPEDITED SHIPPING OPTIONS: You may add additional postage services to your order here: http://www.lovepotionperfume.com/store/Add...l_Services.html Purchasing Priority Mail will ship your items Priority Mail, but it will not move you up faster in the cue. Orders are processed on a first come-first served basis. As a courtesy, purchasing Express Mail WILL move you up to the front of the cue, but we ask that you only use this option for "emergency" reasons, not on a regular basis. Your order STILL may take a few days to leave our studio if it contains custom crafted items. NOTES RE PROCESSING TIMES: Orders are processed on a first come-first served basis. Orders containing custom crafted items take longer to process than "off-the-shelf" orders. We do our best to get your items to your door within 2 weeks of ordering, for domestic orders, which means we try to get it out the door within 5 working days. Depending upon how long the line is, and other factors such as the studio awaiting supplies of bottles, etc., this can take a little longer or shorter. Our turn-around-time is posted on our front page, and also printed at the bottom of every invoice you receive when you order. Once again - We have a two week turn around time - longer if you order custom items. If you need your items faster, please take advantage of our expedited shipping options. Thank you. PLEASE HELP US KEEP OUR FREE SHIPPING AND FREE SAMPLE PROGRAM ALIVE: Since your order form does not contain shipping and handling charges, taxes, or a minimum order processing fee, many customers do not understand that there is a significant hidden cost to us. We are a small company and these costs represent a HUGE percentage of our expenses. A percentage of each order made is taken by our cart program and by our payment gateway (paypal). The smaller the order, the higher the percentage they take. So, a $5 order costs us more than a $25 order. As such, we PLEAD with our customers, please plan your orders carefully and make fewer of them. For example, a customer that orders a bottle of perfume for $25, then makes a separate order for a $5 trial vial, and then another, has just used up all the funds that were allotted for their free shipping, packaging costs, and freebies. The little freebie sets we include are valued at $8.50 each. Forum freebie vials are worth $10. We pay all applicable taxes, processing fees, the cost of the boxes and the packing materials, the cost of the postage and the cost of the employees doing the packing. Multiple orders and sending out multiple boxes when only one would have been necessary is harmful to this program. If you enjoy not having taxes and shipping and handling charges added to each order, and especially if you enjoy the generous freebies we send out every month, please do your best to be respectful of adding unnecessary expenses to your orders. Thank you everyone! Link to comment Share on other sites More sharing options...
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